We are grateful for every donation. Because funds are put to use quickly, donations are generally non-refundable. We do review genuine mistakes.
When we can refund
- You were charged more than once for the same donation.
- You entered the wrong amount by mistake and tell us promptly.
- A payment was taken but not recorded as a donation.
How to ask
Write to us on our Contact page within 7 days of the payment, with your name, the email used, the date, amount and payment reference.
Timelines
Approved refunds go back to the original payment method. Banks usually take 5 to 7 working days to show the credit.
Failed payments
If a payment failed but money left your account, it is normally returned automatically by your bank within 5 to 7 working days.
Last updated 13 November 2026. For any question, contact us.